Responsible Lending Policy

Last Updated: January 1, 2025

Our Responsible Lending Principles

1. Transparency First

We believe in complete transparency in all our lending practices. This means:

• Clear disclosure of all fees, rates, and terms before you commit
• No hidden charges or surprise fees
• Plain language explanations of all loan terms
• Easy-to-understand repayment schedules
• Full disclosure of the total cost of borrowing

2. Affordability Assessment

Before approving any loan, we carefully assess your ability to repay without causing financial hardship. Our assessment includes:

• Verification of income and employment
• Review of existing financial obligations
• Analysis of your debt-to-income ratio
• Consideration of your credit history
• Evaluation of your overall financial situation

3. Fair Treatment

We treat all customers fairly and with respect, regardless of their financial situation. This includes:

• Non-discriminatory lending practices
• Equal access to our services for all eligible applicants
• Respectful and professional customer service
• Fair collection practices
• Prompt response to customer concerns and complaints

Borrower Rights and Responsibilities

Your Rights as a Borrower

You have the right to:

• Receive complete information about your loan terms before accepting
• Cancel your loan within the cooling-off period (where applicable by law)
• Make early repayments without penalty (subject to loan terms)
• Receive clear statements of your account
• Be treated with dignity and respect at all times
• Have your personal information protected and kept confidential
• File complaints and have them addressed promptly

Your Responsibilities as a Borrower

As a responsible borrower, you should:

• Provide accurate and truthful information in your application
• Borrow only what you can afford to repay
• Understand all loan terms before accepting
• Make payments on time according to your agreement
• Contact us immediately if you experience payment difficulties
• Keep your contact information current
• Review your loan statements regularly

Financial Education and Support

We believe in empowering our customers with financial knowledge. We provide:

• Educational resources on budgeting and financial management
• Tools to help you understand the cost of borrowing
• Information about alternative financial solutions
• Guidance on improving your credit score
• Tips for avoiding debt cycles

Vulnerable Customer Policy

We recognize that some customers may be in vulnerable situations. We take extra care to:

• Identify customers who may need additional support
• Provide clear and simple explanations of loan terms
• Offer flexible repayment options where possible
• Connect customers with financial counseling resources
• Avoid lending to those who clearly cannot afford repayment

Collection Practices

If you experience difficulty with repayments, we commit to:

• Contact you promptly to discuss your situation
• Listen to your circumstances with empathy
• Work with you to find a mutually acceptable solution
• Provide information about debt counseling services
• Follow all applicable laws regarding debt collection
• Never use harassment, threats, or abusive language
• Respect your privacy and contact preferences

Preventing Over-Indebtedness

We actively work to prevent customers from becoming over-indebted by:

• Limiting the number of loans a customer can have simultaneously
• Conducting thorough affordability assessments
• Encouraging customers to borrow only what they need
• Providing clear warnings about the risks of multiple loans
• Offering financial education resources
• Referring customers to credit counseling when appropriate

Regulatory Compliance

We strictly adhere to all applicable laws and regulations, including:

• Federal Truth in Lending Act (TILA)
• Fair Credit Reporting Act (FCRA)
• Equal Credit Opportunity Act (ECOA)
• Fair Debt Collection Practices Act (FDCPA)
• State lending laws and regulations
• Consumer Financial Protection Bureau (CFPB) guidelines

Continuous Improvement

We are committed to continuously improving our responsible lending practices by:

• Regularly reviewing and updating our policies
• Listening to customer feedback
• Monitoring industry best practices
• Training our staff on responsible lending principles
• Conducting regular compliance audits
• Partnering with consumer advocacy groups

Warning About Short-Term Loans

Alternatives to Consider

Before taking out a short-term loan, please consider these alternatives:

• Negotiating payment plans with your creditors
• Seeking assistance from family or friends
• Applying for a credit union loan
• Using a credit card (if available and appropriate)
• Seeking an advance from your employer
• Contacting local charities or government assistance programs
• Consulting with a non-profit credit counseling agency

Financial Counseling Resources

If you need help managing your finances, consider contacting:

Our Commitment to You

PDQ CASH ADVANCE, LLC is committed to:

• Lending responsibly and ethically
• Treating all customers with respect and dignity
• Providing transparent and fair loan terms
• Supporting customers experiencing financial difficulties
• Contributing to the financial well-being of our communities
• Maintaining the highest standards of business conduct

Contact Us

If you have questions about our responsible lending practices or need assistance with your loan, please contact us:

Feedback and Complaints

We value your feedback and take all complaints seriously. If you have concerns about our services or lending practices, please:

1. Contact our Customer Care Department directly
2. If not resolved, escalate to our Management Team
3. File a complaint with your state's regulatory agency
4. Contact the Consumer Financial Protection Bureau

Thank you for choosing PDQ CASH ADVANCE, LLC. We are committed to serving you responsibly and helping you achieve your financial goals.